1. Information We Collect

We may collect the following categories of personal information:

A. Identifiers

  • Name

  • Phone number

  • Email address

  • IP address

  • Device information

B. Customer Information

  • Vehicle information (make, model, year, mileage)

  • Appointment preferences (date, time, service type)

  • Business-related inquiries

C. Call & SMS Data

  • Call recordings (if enabled)

  • AI-generated transcripts

  • SMS message content

  • Communication metadata (time, duration, sender/recipient)

D. Internet Activity

  • Website interactions

  • Scheduler usage

  • Button clicks (e.g., web start button)

We do not collect sensitive personal information unless voluntarily provided.

2. How We Use Information

We use collected information to:

  • Answer inbound calls

  • Provide appointment scheduling

  • Send SMS messages containing scheduling links or requested information

  • Improve AI performance and service quality

  • Maintain security and prevent fraud

  • Comply with legal obligations

We do not sell personal information.

3. SMS Communications & Consent

By providing your phone number and interacting with our AI call system, you consent to receive SMS messages related to:

  • Appointment scheduling links

  • Appointment confirmations

  • Service-related information

Message frequency may vary.
Message and data rates may apply.

You may opt out at any time by replying STOP.
For assistance, reply HELP or contact us at [Insert Email Address].

We comply with the Telephone Consumer Protection Act (TCPA) and applicable California consumer protection laws.

4. Sharing of Information

We may share personal information with service providers that help operate our services, including:

  • Cloud hosting providers

  • AI processing providers

  • Telephony providers (such as Twilio)

  • Scheduling software platforms

These providers are contractually obligated to safeguard personal information.

We do not sell or share personal information for cross-context behavioral advertising.

5. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

  • Know what personal information we collect

  • Request access to your personal information

  • Request deletion of your personal information

  • Correct inaccurate personal information

  • Limit the use of sensitive personal information

  • Not be discriminated against for exercising your rights

To exercise your rights, contact us at: MeetAli.ai/contact

We will respond within the timeframe required by California law.

6. Data Retention

We retain personal information only as long as necessary to:

  • Provide services

  • Maintain records

  • Comply with legal obligations

  • Resolve disputes

Call recordings and transcripts may be retained for quality assurance unless otherwise requested.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information.

However, no transmission method over the internet or phone network is 100% secure.

8. Children’s Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from minors.

9. Third-Party Links

Our SMS messages may contain links to third-party scheduling platforms. We are not responsible for the privacy practices of those platforms.

10. Contact Us

If you have questions about this Privacy Policy, please contact: MeetAli.ai/contact